Ver 3.x

15 million subscribers! Production platform of Korea's representative chatbot, Guppy

Used by more than 1 out of 4 people, Saltlux’s talkbot is the representative standard chatbot in South Korea. It can be widely applied to all fields that require knowledge-based customer assistance, including the financial and medical sectors, communication/broadcasting, law/patent, shopping/travel. It is utilized by public and private institutions alike and also offers real-time virtual consultation.

  • #Administrative civil service
  • #Financial counseling
  • #Remote marketing
  • #Medical counseling and booking
  • #Educational counseling and tutoring
  • #Large-scale customer call center

What makes TALKBOT STUDIO so special?

Accumulating over 20 years of conversation processing, Saltlux's technology powers TALKBOT STUDIO, the conversation platform that makes building intelligent chatbots so simple that with only a few clicks and no programming experience, clients can easily understand customer intentions and provide the best answers.

  • Point 01

    Easy designing and expansion of conversations

    with proprietary bot builder

  • Point 02

    Cluster/cloud-based

    large-scale customer service

  • Point 03

    Outstanding understanding of intent and

    classification based on deep learning

  • Point 04

    Flexible response with

    ensemble technolog

  • Point 05

    Simultaneous

    multichannel support

System Configuration

Core Technology

Natural Language Understanding (NLU)

Machine learning/deep learning-based language analysis engine to identify the exact intent of a conversation

Thanks to its high-quality natural language understanding and its capacity to decode the intentions hidden behind words and analyze question types, our technology provides every user with the exact answer they seek.

Features

  • 01High-quality natural language processing based on machine learning and deep learning

    It provides a Q&A service that understands the user's exact intention through an understanding of natural language based on the newest large-scale deep learning modern language model (Saltlux-BERT, ELECTRA).

  • 02Identification of meaning through knowledge graph connection

    It offers not only general language processing such as morpheme analysis and parsing, but also provides the most accurate answers by identifying and assessing the words analyzed through knowledge graph linkages and by determining the intentions of each sentence through conversation processing.

  • 03Seamless domain application

    Our technology leverages large pools of language resources in order to swiftly and accurately use domain-specific data and ensure quality. Large volumes of learning data can be built independently, allowing for tailored analysis in accordance with language specificities utilized in many sectors.

Large-scale real-time customer response platform

Reliable cluster-based large-scale chatbot service

Offering high availability services from leveraging Saltux clustering technology. Easily scalable as you grow, our technology is designed to allow users to keep sharing conversations naturally, even in the event of a server failure, rather than forcing you to increase the number of users by increasing the number of servers.

Talkbot server cluster architecture by institution
Reliable service without disruption even in the event of a server failure

[ Application case: provided our service platform architecture for the national secretary, Guppy ]

Convergence ensemble AI in QA technologies

Finds and offers the most appropriate answer to each and every question

Saltux talkbot presents AI technology that can be explained by combining Information Retrieval-based Question Answering (IRQA), Machine Reading Comprehension-based Question Answering (MRCQA), Dialog Learning-based Question Answering (DLQA), Knowledge Base Question Answering (KBQA).

TALKBOT STUDIO TOOL

Tool for establishing and managing counseling chatbots

Talkbot Studio provides key features for talkbot service implementation, from knowledge building to distribution and management.

  • Intent&Entity management

  • Synonym/action management

  • Conversational model creation/management

  • IRQA creation/management

  • MRC document management

  • Statistics management

Tool Introduction

  • 01Conversational model management

    • Step-by-step construction for processing complex questions with various user intentions

      1. Manage conversational models
      2. Recognize intent/entity and processes
      3. Export/import JSON files

  • 02IRQA creation/management

    • Builds knowledge data to address broader inquiries based on information provided by simple inquiries or conversational models

      1. Manage Q&A pairs
      2. Export/import JSON files
      3. Retrain Q&A
      4. Recommend questions
      5. Manually register similar questions
      6. Automatically register queries

  • 03MRC document management

    • Automatically generate answers to user questions based on domain-related documents that the user registered

      1. Manage knowledge documents
      2. Retrain documents and bots
      3. Extract related keyword content through document learning
      4. Upload large numbers of documents and extract relevant knowledge
      5. Chooses answers with the highest score

  • 04Group bots and bot-in-bots

    • Able to utilize multiple bots as a single bot, and provides a common conversational model

      1. Add/remove existing talkbots to group
      2. Context settings when grouping multiple talkbots
      3. Add a conversational model used by an existing bot to the new conversational model

  • 05Conversation history management

    • Check conversation history and register answers to unanswered questions during conversation

      1. Check conversation history by user
      2. Export daily conversation history
      3. Register responses for sentences with no response

Success Story

  • TALKBOT

    Equipped with true AI!! Smarter AI consultation Korea's first government-wide integrated civil affairs chatbot

    A nationwide service that provides 34 different types of administrative services through an AI chatbot that is available around the clock on many channels including Naver, KakaoTalk or Toss, and provides guidance in using civil services through an AI voice.

    Talk with the National Secretary, Guppy
    • Selected as the No. 1 policy in 2021 by the Ministry of the Interior and Safety
    • Provided various civil services to the public through the national secretary
  • TALKBOT

    Korea’s first 3rd generation AI callbot in the financial sector

    Expanded services on all channels for employees and customers through an AI counseling system, and established Korea’s first AI callbot in the financial sector to ensure prompt response and high-quality counseling.

    • Acquire knowledge beyond that of the counselors on customer utterances in which intentions are unclear using work assistants
    • Improve consulting quality
  • TALKBOT

    Chatbots and live chats for BMW Financial Services

    Provided customized services based on personal information including document transfer, contract inquiries, financial information update, etc. for the digitization of BMW Financial Services’ call center, and provided real-time in-depth counseling services through live chat.

    • 24-hour consultation without delay
    • enhanced customer accessibility with customized service guidance
  • Ministry of the Interior and Safety
    TALKBOT

    Equipped with true AI!! Smarter AI consultation Korea's first government-wide integrated civil affairs chatbot

    • Selected as the No. 1 policy in 2021 by the Ministry of the Interior and Safety
    • Provided various civil services to the public through the national secretary
    Talk with the National Secretary, Guppy
  • NH Nonghyup Bank
    TALKBOT

    Korea’s first 3rd generation AI callbot in the financial sector

    • 질의 의도가 불분명한 고객 발화에 대해 상담사가 모르는 지식을 업무 도우미를 통해 획득
    • 상담 질 개선
  • BMW Korea
    TALKBOT

    Chatbots and live chats for BMW Financial Services

    • 24-hour consultation without delay
    • enhanced customer accessibility with customized service guidance

Reference

  • AI Child, Garami

    LG U+

    “U+Kids Land”, Korea's first AI experiment introduction and production campaign​

  • Customer chatbot

    Constitutional Court

    Intelligent Constitutional Court chatbot

  • Customer chatbot

    Kiwoom Securities

    Outbound callbot with automatic campaigns and happy calls

  • Customer chatbot

    LH

    Counseling chatbots on LH Jeonse (lump-sum housing lease)

  • Customer chatbot

    LH

    Technology Innovation Partner Mall callbot for guidance on support program

  • Chatbot for internal employees and customer callbot for happy calls

    Korea Investment & Securities

    Chatbot for internal employees and customer callbot for happy calls

  • AI-based consultation booth

    Credit Counseling & Recovery Service

    Civil AI counseling system on debt settlement

  • Chatbot for internal use

    Shinhan Bank

    Pilot project using third-generation AI technology

  • Customer chatbot

    Korea Electric Power Corporation

    HR-Bot job support system development project

  • Customer chatbot

    KEPCO KDN

    Customer chatbot for bidding related to electronic bidding system

  • Customer chatbot

    Daejeon Metropolitan City

    Smart Mirror, a civil service system for the hearing and visually challenged

  • Customer chatbot

    Office of Waterworks Seoul

    Seoul Waterworks Authority counseling assistant for the analysis of civil complaints

  • Customer chatbot

    Dong-A University

    Counseling chatbot for providing academic administration and smart healthcare convergence major information

  • Customer chatbot

    KEDI

    Open Secondary Schools Comprehensive counseling chatbot for the cyber education system

  • Chatbot for internal use

    Hyundai BNG

    Hyundai BNG Steel groupware chatbot

  • Customer chatbot

    Seonin

    Seonin online mall chatbot for product orders