Ver 5.x

It decodes data to reveal hidden meanings.

Do you understand the relationship and meaning of the numerous data that builds up every day? INSIGHT STUDIO analyzes and summarizes the information users need from the large amount of unstructured data collected in real time.

  • #Big data analysis
  • #Text mining
  • #VOC analysis
  • #Associative analysis
  • #Keyword analysis

What makes INSIGHT STUDIO so special?

INSIGHT STUDIO provides real-time multidimensional analysis results based on high-quality natural language processing and powerful text mining.

  • Point 01

    High quality natural language processing

  • Point 02

    Large-scale data processing

  • Point 03

    Powerful text mining

  • Point 04

    Real-time analytics service

  • Point 05

    Multidimensional analysis and visualization of information

System Configuration

Core Technology

Analysis of large unstructured data

Analysis of accumulated customer data to provide valuable insight

It finds and transforms hidden information into useful insight so that consumers may make the best decisions by assessing the data features and association of meanings for external unstructured data.

Features

  • 01Powerful built-in text mining feature

    With its integrated text mining engine, it can extract useful information from unstructured material, find connections to other pieces of information, and provide outcomes that go beyond simple information retrieval.

  • 02High quality morpheme analysis

    A machine learning algorithm based on structural SVM is applied to divide multilingual sentences into word units at a machine-readable level and incorporates morpheme analysis function including high-precision part of speech tagging.

  • 03High performance parsing

    It is the process of figuring out the grammatical structure of a sentence by breaking it down into smaller pieces like words, phrases, and clauses and examining relationships. It may be used to interpret meaning, as well as to identify meaning and analyze sentiment and extract events.

  • 04Machine learning and deep learning-based entity recognition

    It has a named entity recognition feature that uses machine learning models to identify the semantic categories of keywords, such as a person's name, a company name, a location name, a movie title, a date, and a time, etc. inside a sentence.

  • 05Machine learning-based reputation (sentiment) extraction

    The built-in reputation (sentiment) extraction function uses machine learning and deep learning to provide not only the outcomes of positivity/negativity, but also the original material that caused the results.

  • 06Hybrid automatic information classification

    It combines machine learning and heuristic rule-based automatic classification to provide fast and precise big data filtering and automatic classification. It also offers classification design and automatic quality evaluation management.

  • 07High quality automatic information crowding

    Collects important textual details to facilitate quick access to information (documents) and automatically gathers items into clusters based on similarities using a vector model.

INSIGHT STUDIO TOOL

Professional tool for large unstructured data analysis

By evaluating users' unstructured data, INSIGHT STUDIO offers analytics to unearth the hidden meanings required for decision-making.

  • Comprehensive dashboard

  • Statistical analysis of collected data

  • Trending keyword ranking

  • Trend analysis

  • Sentiment analysis

Tool Introduction

  • 01Comprehensive dashboard

    • Comprehensive dashboard with an instant view of up-to-date data status and analytics statistics

      1. Real-time monitoring of the status of collected data
      2. Status statistics by source, by business category
      3. Provide key information through trend/keyword analysis

  • 02Statistical analysis of collected data

    • Function to check collected data inflow status by condition and statistics by period

      1. Real-time collected data status and summary of statistics
      2. Provide statistical information by collection channel, data type, and source of response
      3. Analyze and visualize data collection trend by period
      4. Keyword statistical analysis function
      5. Inquire about collected data and detailed information by period
      6. Facet filtering function to search for data within desired conditions
      7. View dialogue history data from the same session

  • 03Analyze keywords/trend

    • Provide analysis and ranking of changing trends

      1. Data status and answer status by period
      2. Provide analysis of trending keywords and queries by condition
      3. Ranking for conversation classification, key objects, Q&A
      4. Groups for specific (non-responsive) data
      5. Provide comprehensive ranking for continuous trend identification.
      6. Rapid response to new trends through trend rankings

  • 04Multidimensional analysis

    • Variety of analytical information according to customer characteristics and various businesses

      1. Extract and analyze associative keywords
      2. Create word clustering
      3. Create a semantic network for related terms and trends
      4. Analyze automatic information clustering
      5. Visualize topic associations and trend associations
      6. Emotion recognition analysis

Success Story

  • Consultation big data analysis

    Analysis of AI consultation data!! Increased customer consultation satisfaction

    AI consultation service identifies client complaints and gains insight into the sophistication of the service by immediately detecting and complementing the system's response status and improvement requirements through the real-time analysis of customer conversations.

    • The consultation has become more accurate and efficient, which has resulted in a 20% reduction in processing time for the business. The saved data is also used by Nonghyup Bank's numerous AI services.
    • Consultation quality evaluation, consultation monitoring, etc.
  • News big data analysis

    BIGKinds, a platform for large-scale news data analysis

    A news analysis service that combines big data analysis technology with DB, the largest domestic news daily, economic, regional daily, and broadcasting companies, and analyzes and provides at-a-glance and valuable information such as major issues from 70 million news from 54 media collected every day, news by media, your interest, and keywords.

    • Provided information for everyone, such as general public, media, academia, and start-ups, by establishing a systematic analysis foundation of global news data.
  • VOC analysis solution

    KT VOC analysis that discovers hidden customer needs for customer-oriented service.

    Through type-specific and hourly analysis, real-time VOC keywords and topics were extracted to assist service strategy decision-making and policy that represents the customer's desire.

    • Analyzed trends for wireless communication customers and identified real time trending keywords.
    • Real-time analysis eliminates business overload due to CRM data processing.
  • Nonghyup Bank
    Consultation big data analysis

    Analysis of AI consultation data!! Increased customer consultation satisfaction

    • The consultation has become more accurate and efficient, which has resulted in a 20% reduction in processing time for the business. The saved data is also used by Nonghyup Bank's numerous AI services.
    • Consultation quality evaluation, consultation monitoring, etc.
  • Advanced Korea Press Foundation
    News big data analysis

    BIGKinds, a platform for large-scale news data analysis

    • Provided information for everyone, such as general public, media, academia, and start-ups, by establishing a systematic analysis foundation of global news data.
  • KT
    VOC analysis solution

    KT VOC analysis that discovers hidden customer needs for customer-oriented service.

    • Analyzed trends for wireless communication customers and identified real time trending keywords.
    • Real-time analysis eliminates business overload due to CRM data processing.

Reference

  • AI consultation TA analysis

    Nonghyup Bank

    Analysis of call center consultation and comprehensive report

  • AI chabot consultation TA analysis

    Nonghyup Bank

    Real-time analysis and trend ranking of chat content in mobile app

  • Outbound callbot TA analysis

    Kiwoom Securities

    Analysis and monitoring of outbound calls

  • Outbound callbot TA analysis

    Hyundai Motor Group

    Analysis and monitoring of outbound calls

  • Insight big data platform

    Ministry of the Interior and Safety

    Various analysis information such as administrative trends, keywords, and positive/negative information

  • Spatial big data analysis platform

    MOGEF

    Intelligent analysis information based on spatial data such as administrative information and private information

  • e-People complaint data analysis

    Anti-Corruption & Civil Rights Commission

    Trend and issue analysis of complaint data by municipality

  • Real-time customer VOC analysis

    Hanwha

    Detect signs of customer complaints and in-depth reputation analysis, establish a real-time response system

  • Intelligent analysis

    POSCO Research Institute

    Environment for deriving insights through intelligent analysis of collected GIH internal/external data

  • Intelligent analysis

    Korail

    Device-specific failure/prediction diagnosis and signal control evaluation through data analysis

  • Intelligent analysis

    Hyundai Motor Group

    Forecasting model for determining soundness by diagnosing vehicle faults

  • VOC analysis system

    Korea Expressway Corporation

    Continuous monitoring system for customer complaints through atypical VOC analysis

  • New technology sensing

    Samsung Electronics

    Knowledge management system with extensive R&D trend signal detection